Return policy

Returns & Exchanges

We take great care to ensure that all our products are in perfect condition before shipping. However, if you receive a defective, damaged, or incorrect item, we will gladly offer a free return and provide a replacement or a full refund.

To report a damaged or missing item, please contact us at info@myrroskincare.com with your order number and a brief description of the issue. If possible, include photos of the damaged item(s) to help us resolve the issue efficiently.

Returns for Any Other Reason

If you are not completely satisfied with your purchase, you may return part or all of your order within 14 days of receiving it, without the need to provide a reason.

Conditions for Returns:

The products must be unused, in their original packaging, and in resalable condition. The return must be accompanied by the original receipt or proof of purchase. Refunds will be issued in the same payment method used for the original order.

Return Shipping Costs:

If the return is due to an error on our part (wrong, damaged, or defective product), we will cover the return shipping costs.

For voluntary returns (e.g., change of mind), the customer is responsible for the return shipping costs.

Refund Process

Once we receive your returned items, we will inspect them and process your refund within 5-7 business days. Refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive defective or damaged:

• Opened or used personal care and beauty products.
• Items that have been customized or personalized.

How to Initiate a Return

• Contact Us: Email info@myrroskincare.com with your order number and reason for return.
• Pack Your Items: Ensure the items are securely packaged in their original condition.
• Ship the Return: Send the package to our return address provided in our response.
• Receive Your Refund: Once we receive and inspect your returned items, we will process your refund.

For any further questions, feel free to reach out to our customer support team at info@myrroskincare.com.